Privacy policy
At Perth Bullion we make transacting as simple as possible while upholding our legal obligations and protecting your privacy. This policy explains what we collect, why, and how we look after it, in line with the Privacy Act 1988 and the Australian Privacy Principles.
Last updated 31/10/2026
What we collect
- Contact and account details: name, email, phone, delivery and billing addresses, password (stored hashed).
- Transaction records: orders, buybacks, storage holdings and invoices, payments and the bank payer name on deposits, kiosk tickets, and communications with us.
- Identity verification: where the law requires it (purchases reaching $5,000 in a day, buybacks, cash of $10,000 or more), the result of a check carried out by our identity verification provider: verified name, date of birth, address, document type and expiry date. We do not store images of your identity documents.
- Fraud prevention data: the IP address, device identifier and browser details on each login, registration and order. We use these only to detect accounts linked to previously blocked customers, and never to make automatic decisions on their own.
- Website analytics: Google Analytics and Google Ads measurement of pages viewed, products viewed, carts and purchases, so we can see what customers find useful and measure our advertising.
Why we collect it
- To supply what you buy, pay you for what you sell, store your metal and keep you informed about your orders.
- To meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, including customer identification, record keeping and reporting to AUSTRAC.
- To protect customers and the business from fraud and repeat offenders.
- To send you specials and new releases, only if you opted in. You can opt out from any email or from your account.
Who we share it with
- Carriers (Australia Post, Team Global Express) receive your name, address and phone number to deliver your parcel.
- Our identity verification provider receives the details you enter to carry out the check. Our accounting software (Xero) receives invoice and payment details. Our bank feed provider gives us read-only access to our own account transactions.
- AUSTRAC, law enforcement and regulators where required by law.
- We never sell personal information. Our AI enquiry assistant answers from Perth Bullion's own information and is never given identity documents or verification results.
How long we keep it
Identity verification and transaction records are kept for 7 years as the AML/CTF Act requires. Account details are kept while your account is active and for 7 years after the last transaction. Fraud prevention data is kept for the same period. Analytics data is retained by Google under its standard settings.
Security
Data is stored in Australia on access-controlled infrastructure with row-level security, encrypted in transit and at rest. Staff access is role-based and every change to orders, stock, prices and customer flags is logged. Identity documents are never stored in public storage, never logged and never shared with third parties other than the verification provider.
Your rights
You can view and update your details in your account at any time, ask us for a copy of the personal information we hold, or ask us to correct it, by emailing orders@perthbullion.com.au. We cannot delete records the law requires us to keep. If you have a complaint, contact us first; you can also contact the Office of the Australian Information Commissioner (oaic.gov.au).
Cookies
We use a cookie to remember your cart and your login, a device identifier for fraud prevention, and Google Analytics and Google Ads cookies for measurement. You can block cookies in your browser; the cart and login will not work without the first two.
Perth Bullion Pty Ltd trading as Perth Bullion Exchange. ABN 70 669 876 242. Shop 20 Gateway Business Centre, 173 Davy St, Booragoon WA 6154. 1800 880 991 · orders@perthbullion.com.au.